FAQ

Postponing your trip? No problem—Wildhartt will always prioritize this option.

If you inform us at least 7 days in advance, you also have the option to transfer your booking to someone else, as long as they meet the same conditions required for the trip (including medical and physical abilities). This is possible as long as the contract has not yet taken effect.

In this case, any modification fees imposed by our service providers will apply. The original booker and the new participant will both be responsible for covering the remaining balance, as well as any additional costs related to the transfer.

If you have any questions or need help with the process, just reach out—we’re here to make it as smooth as possible!

Want to travel worry-free? We offer cancellation insurance for all our expeditions outside your country of legal residence. Just select it when booking online. One important detail: the insurance takes effect 4 days after purchase.

👉 With cancellation insurance: If something unexpected comes up, you’ll be refunded for accommodation, activities, local transport, equipment, and food.

👉 Without cancellation insurance: Payments are non-refundable unless you cancel at least 30 days before departure.

Last-minute change of plans? If you notify us at least 7 days before departure, you can transfer your spot to someone else, as long as they meet the same criteria (fitness level, medical conditions, etc.).

Got questions? We're here to help!

Do you want to change your dates or transfer your booking to someone else? Contact us as soon as possible, and we'll see what we can do!

👉 Change of dates : Subject to availability and our approval, we can offer you new dates for your expedition.

👉 Change of participant : If you wish to give up your place, the person replacing you will have to meet all the physical and technical conditions required (see the special conditions of the expedition). We must validate this change before making it official.

In all cases, we will do our best to find a solution, but some changes will not be possible. So it's best to let us know as soon as possible! ⏳

By default, our expeditions are not open to children, unless otherwise stated on the holiday description.

Fancy a family adventure? We offer specially designed family escapades, accessible from the age of 6.

For adventure-seeking teenagers, some expeditions are open to those aged 16 and over, with parental consent.

Need more information about a particular expedition? Drop us a line and we'll tell you all about it!

Wondering which expedition level suits you best? Whether you're looking for a family-friendly adventure, an accessible challenge, a sporty expedition, or a wild exploration—there’s a trip for you!

Take the level quiz and find your perfect adventure: Click here.

Cancellation due to health restrictions

If the expedition is cancelled due to closed borders or confinement, your trip will be fully refunded.

Cancellation for medical reasons

If you have to cancel due to illness, our standard cancellation conditions apply (see above).

It's up to you to check your documents

It's up to you to make sure you have all the documents you need to travel: passport, identity card, visa, medical certificate, compulsory vaccinations, etc.

Please note: without the right documents, you can't leave!

If you are unable to travel because of a missing or incorrect document, no refund will be given and Wildhartt cannot be held responsible.

The prices of our adventures are displayed directly on the website page of the adventure.

You can see the number of participants and the number of spots available in the "Choose your date" box directly on the webpage of the adventure.

We prefer small groups to create a family atmosphere and minimise the impact of our expeditions on the ecosystems. Most of our expeditions are open to a maximum of 6 people.

A group can vary between a maximum of 6 and 12 people, depending on the sport practised and the destination of the expedition.

☝️The number of people accepted for a trip is always visible on the expedition page.

When booking, you have the option to choose your preferred payment method.  

1. With our flexible payment solution, you can opt to pay a deposit of at least 20% of the expedition price. The remaining balance will be automatically collected before departure.  
2. Another convenient option is our installment payment plan. This allows you to pay a set amount each month until the full payment is completed, giving you greater flexibility in managing your budget.

The maximum number of participants allowed per group is specified for each expedition. Typically, we accept up to 6 adventurers per group on average, though this may vary depending on the nature of the expedition.

Each trip requires a minimum number of participants to be confirmed.

If the trip cannot take place due to not meeting the required minimum number of participants, you will be informed no later than:

• 20 days before departure for trips longer than 6 days;
• 6 days before departure for trips lasting between 2 and 6 days.

In this case, we will fully refund any deposits and payments made.

Registration for expeditions abroad closes automatically 20 days before departure, so don't take too long to register.

Registrations for one or two-day micro-expeditions close 6 days before departure. And yes, at Wildhartt we are flexible 😇

Yes, all our expeditions can be privatised for a group already formed, on the dates of your choice.

To make your request, go to the expedition that interests you and click on "Privatise the expedition". We'll take care of the rest!

You don’t need to be a top athlete or adventure expert to feel at home. Most Wildhartt participants are between 25 and 60 years old, with a balanced mix of women and men.

Many join solo or in small groups of two or three. They often live in cities and are looking for a meaningful break — some time to reconnect with nature, slow down, and enjoy something real.

They usually have a regular movement practice (hiking, running, yoga...), but not with a competitive mindset. They’re in good shape, but don’t necessarily have technical skills. What brings them together is a shared desire to disconnect, observe, learn, and experience nature in a more grounded, accessible way.

If that speaks to you, you'll feel right at home. The group spirit is kind and open, and the pace adapts to everyone.

Enter the email addresses of the friends you want to refer or share the link with them and earn €75 for each referral who books their first trip. Each referral also earns €35 on their second booking.

• You will both receive your coupon when your friend returns.
• From that moment, you have 6 months to use it.
• The referral is only valid for new customers.

We'll send you two confirmation emails within four working days of your booking. You can then contact us at any time before, during or after your expedition. In particular, you will be added to a Whatsapp group ten days before your expedition in order to facilitate communication between you, your guide, the other participants and the Wildhartt team.

Normally it's difficult to exceed the maximum number of people on an expedition. However, you can always contact us, just in case there's a cancellation 😋

Ten days before your departure, you'll be in touch with the other participants and the guide via a Whatsapp chat. You'll be able to ask all your questions, organise your carpool or simply share your photos, feelings or good mood 🤪

Each expedition has its own specific features. You can consult the expedition page. In general, our expeditions include private guiding in small groups, activities, full board and accommodation for the duration of the stay.

Transport to the meeting point and cancellation and/or repatriation travel insurance are not included.

To change your booking, send us an e-mail to hello@wildhartt.com

You will receive two emails after registering:

1. The first will contain all the practical information
   
2. The second will ask you either to send us your repatriation insurance for an expedition abroad, or to take out one via Wildhartt. Finally, we ask you to sign a disclaimer in case of dangerous or premeditated behaviour during the expedition.

If you would like to be put on a waiting list for an expedition, simply go to the page for the expedition in question and fill in the "pre-registration" field. If you would like to pre-register a group, please contact us with the name of the expedition, the departure date and the number of people you would like to put on the waiting list. We might be able to arrange a private date for you and your group.

The full equipment list is in your roadbook, which you receive by email right after you register.

That same email also contains all the other information you need to prepare and set off on your expedition.

You will also be added to a Whatsapp conversation with the other members of your expedition. You will be able to ask all your questions to your guide and/or the Wildhartt Team.

Before you leave, we'll be organising an informative digital meeting so that we can get together and answer any last questions you may have.

To prepare for an expedition, there's nothing like cardio training once or twice a week. Train progressively week after week by going running, cycling, climbing, etc. Be careful not to injure yourself! For specific training, contact us for more advice.

Your expedition is confirmed once the minimum number of participants has been reached. You can check this information directly on the expedition page, in the departure dates box.

We'll automatically send you an email as soon as the departure you've registered for is confirmed.

For each date, we indicate:

• "Departure confirmed" if the threshold has been reached.
• "X to confirm" if there are still participants missing to validate the departure.
• For an expedition lasting more than 4 days: no later than 20 days before departure.
• For an expedition of less than or equal to 4 days: no later than 7 days before departure.

As soon as your departure is confirmed, you will receive an email notification.

💡 Good to know: We may close an unconfirmed date at any time, but we will always try to inform you within these timescales.

Your insurance certificate is your proof of coverage (medical expenses, repatriation, assistance, etc.) with our insurance partner Chapka (broker, Aon group). It must remain valid for the entire duration of the expedition.

Your policy is subscribed automatically when you book on wildhartt.com — there's nothing you need to do to activate it. To find your certificate, the details of your coverage and the terms and conditions, or to file a claim and track your refund, go directly to our partner's platform:

• 🌐 chapkadirect.fr/sinistre
• 📱 or the Chapka app (available on the App Store and Google Play)

Don't have insurance yet? No worries, you can subscribe when you book 💥

You can find all of Wildhartt's terms and conditions of sale here.

In the event of cancellation of an expedition due to the health situation; closed borders and/or confinement, the trip will be reimbursed in full. In the event of cancellation due to illness, the above cancellation conditions will apply. The Customer is responsible for fulfilling and paying for all police, customs and health formalities required for the reserved trip, such as passport, national identity card, residence permit, parental authorisation, visa, medical certificate and vaccination booklet.

In the event that the Customer is unable to travel due to non-compliance with administrative and health formalities, the price paid will not be reimbursed, nor will the Company be held liable.

For our expeditions that take place outside your home country, we ask you to take out "Assistance" insurance. We suggest that you take out comprehensive insurance (cancellation and repatriation) or cancellation insurance when you book your expedition.

Comprehensive insurance covers unforeseen events when travelling, such as cancellations, missed flights, delays, and damaged or lost luggage. It also covers repatriation, medical expenses abroad and forced extension of your stay. In the event of an accident, it provides compensation, as well as legal support and medical assistance.

All our expeditions take place in Europe. At Wildhartt we're big fans of local tourism. That's why our trips are limited to the beauty of European nature. Believe me, there's plenty to do 🙌

If you have any questions, problems or complaints during the expedition, an emergency number will be given to you in the expedition roadbook before departure. If you don't find this number, here is the Wildhartt emergency number:

• Emergency number: +1 507 580 0800

At Wildhartt, nature is our playground, rain or shine. Rain, snow or wind: our guides adapt the itinerary, activities and accommodation to guarantee you the best possible experience.
Unless safety is at stake (storm, avalanche, flood...).

In this exceptional case, we can cancel an expedition, at least one week before departure.
If this happens:
→ You can postpone your adventure at no cost,
→ Or receive a full refund.

Of course, if you prefer to use your own equipment, please contact us before you leave so that we can check that it complies with standards and is suitable for the expedition.

Here are a few important points to bear in mind:

✔️ If your equipment is validated, you will be able to take it with you.

❌ No discount will be applied to the expedition price.

🎒 You are entirely responsible for your equipment: in the event of theft, breakage, loss or damage, Wildhartt cannot be held responsible.

Need a pre-departure check? Write to us, we'll guide you!

If we've managed to give you an unforgettable adventure, we'd love to hear from you.
Leave us a Google review ⭐️ — we promise, it really does make a difference!

Curious what other adventurers have to say? Check out all the Wildhartt reviews at wildhartt.com/avis.

Once you're back, you'll receive all the photos of your expedition by email and whatsapp. You'll also receive a short summary message. Nostalgia will give way to a new start, we're sure of it 🥰

You can access all your invoices, receipts and credit notes directly from your Wildhartt account. Go to the My bookings section, then open the relevant expedition.

The invoice is available in your booking details, usually in the "invoices" section.

A receipt of payment has been sent to you by email following your registration. If you need an invoice, please contact us directly at hello@wildhartt.com.

If you have a discount code, you can enter it on the "configuration" page. You will arrive on this page after selecting the date of your expedition.

Yes, good news! We accept ANCV holiday vouchers.

For a partial or full payment using ANCV holiday vouchers, follow these steps:

1. Book your expedition directly on our website using your credit card to secure your spot(s).
2. Send us your ANCV vouchers by registered mail to:
   Wildhartt, 19 Avenue des Volontaires, 1160 Brussels, Belgium.
3. Email us at hello@wildhartt.com to let us know that your vouchers are on the way.
4. Once we receive your vouchers, we will refund the equivalent amount directly to the payment method used for the booking.

Yes, that's right! At checkout, you can choose the Alma option to pay for your booking in 2x, 3x or 4x. All you have to do is select Alma at checkout and follow the instructions. It's simple, fast and secure.

Prices may vary between adults and children, depending on the adventure. This information will be shown directly on the expedition page.

At Wildhartt we look for the right price for our guides. Their remuneration must reflect the risk and passion they put into their work. That's why we don't give discounts and are always looking for the right price.

At Wildhartt, transparency is essential. The price of your expedition reflects a clear breakdown of costs:

• 30% for our guides, the mainstays of every adventure.
• 35% for accommodation and meals, essential for your comfort.
• 10% for equipment and transport, to guarantee safety and fluidity.
• 24% for organisation and logistics, from first contact to the end of the expedition.
• 1% for the rewilding of Europe, a concrete commitment to give back to nature what it gives us.

Our priority: to offer you a quality experience, with complete clarity.

Do you have any questions? Contact us.

Marie Frère and Maxime Mertens de Wilmars are the two people behind Wildhartt. Their project is to reinvent travel so that it has a positive impact. Wildhartt is a transmission of passion for sport and nature. A committed travel agency that lives for adventure, thrills and, above all, nature.

Are you interested in a career in the world of adventure? You'll find all our job offers on the jobs page of our website.

Responsible adventure means:

• Local countries where you can travel by train and/or carpool
• Sober, authentic accommodation such as gîtes, bivouacs, sailing boats, etc.
• Local and seasonal meals
• A fair distribution of income

These 4 pillars ensure more responsible travel that supports the local economy of a region while limiting the carbon footprint of the expedition.

Wildhartt wants to protect and restore the wild world through its adventures. We advocate an ephemeral return to nature as a way of disconnecting from the city and returning to a form of simplicity.

Wildhartt is an activist company, where everyone can fulfil their potential while contributing to an ambitious project.

For us, ambition and activism go hand in hand. We believe that business can be much more than just an economic driver; it can be a catalyst for change.

We are convinced that Wildhartt can be that catalyst. And we know that our prosperity will depend on our deep commitment to protecting what really matters: life, in all its forms.

• Via Whatsapp: link to our whatsapp
• Via email: hello@wildhartt.com
• Via telephone: +32 460 25 61 85